Privacy Policy
Caroline Eve value's your custom and respects your privacy. We collect information about you through our website in an effort to give you the same service that we are known for in our stores online and to improve your shopping experience. Also, it allows us to communicate with you effectively regarding our upcoming promotions and sales. We will not sell or rent your personal information to third parties, however as described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a service.
This privacy policy applies to the personal information collected by Caroline Eve about you, why we collect it, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy on our website. If you have any questions about our privacy policy please contact us on 0800 CAROLINE (227654). Further contact details can be found on our CONTACT US page, found on this website.
Policy Changes
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as of 18th January 2020.
What kind of information will Caroline Eve collect?
- How does Caroline Eve use my information?
- Will Caroline Eve share my information?
- How do I access or change my information?
- How do I make choices about receiving promotional communications?
- How does Caroline Eve use cookies?
- How do I know my personal information is secure?
What kind of information will Caroline Eve collect?
We may collect personal information about you such as your name, email address, postal address, phone number, gender, and birthday for example when you visit our store or website, register with our store or website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.
How does Caroline Eve use my information?
We may use your personal information in the following ways:
- To process and fulfil your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, text message, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfil our promotions
- To help us learn more about your shopping preferences
- To help us address problems with the website and to improve our site design, products and services
- To enhance your shopping experience
- To analyse trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
You always have the choice to stop marketing information. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?" below.
Will Caroline Eve share my information?
We may share your personal information in the following ways:
- With our service providers who perform services on our behalf such as, sending communications to our customers. We do not authorise these service providers to make any other use or disclosure of your information
- When we team up with another company to offer or provide products, services or promotions to our customers
- To conform to legal requirements including, but not limited to, requirements in accordance with any applicable law, regulation or government request or comply with legal process, or to help maintain the law
- To protect our rights or property or those of our related companies
- To enforce our terms and conditions
- To act in the interest of Caroline Eve, related companies, customers or others.
How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). You may also ask us to update your personal information by contacting us as described in the CONTACT menu, or by logging into your account and editing your details. Please note that any request to update your personal information may take up to 10 working days to process.
How do I make choices about receiving promotional communications?
Caroline Eve wants to communicate with you but only if you want to hear from us. If you prefer not to receive promotional information such as information about special offers and sales events, you can let us know by calling us on 0800 CAROLINE (227654) or emailing retailexperience@carolineeve.co.nz. You can also choose to opt-out of our email promotional communications by clicking the unsubscribe option in the body of the email.
You may opt out of text message promotional communication at any time by replying STOP, or by calling us on 0800 CAROLINE (227654) or emailing retailexperience@carolineeve.co.nz. There is no fee to receive text messages
from us, or to opt-out of this service, however, your mobile carrier’s standard
text message and data charges may apply. Caroline Eve is not responsible for
any fees charged by your mobile carrier.
If emailing please be sure to include your full name and the email address you used when you registered with or used when making a purchase from Caroline Eve. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from Caroline Eve.
If you change your mind and wish to start receiving promotional communication from us again you can do so by changing your preferences when you visit our store or by calling us on 0800 CAROLINE (227654) or emailing retailexperience@carolineeve.co.nz.
Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. At times we may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How does Caroline Eve use cookies?
Our website uses "cookies," which are small data files that are stored on your computer. When you visit our website Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Caroline Eve uses cookies and similar technologies for the following key purposes:
- To recognise your computer or device and greet you each time you visit our websites, without bothering you with a request to register or log-in
- To keep track of products or services you view, so that we can send you, directly or through third parties, news about those products or services or other similar or related products or services that we think you may be interested in
- To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate
- To research our users’ habits so that we can improve our products and services
- To operate our websites efficiently with a high level of functionality
- To measure the effectiveness of our marketing initiatives
- To learn about your preferences so that we can present you with web content and advertising that is relevant to you
- To measure the number of advertising referrals we have received to our websites from other websites
- To produce data on web traffic and customer web activity through our website or apps
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. Caroline Eve limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via email. As an added safeguard, Caroline Eve does not store credit card information with your registered online profile.
When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active. To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.