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Caroline Eve value's your custom and respects your privacy. We collect information about you through our website in an effort to give you the same service that we are known for in our stores online and to improve your shopping experience. Also it allows us to communicate with you effectively regarding our upcoming promotions and sales. We will not sell or rent your personal information to third parties, however as described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a service.
We may collect personal information about you such as your name, email address, postal address, phone number, gender, and birthday for example when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.
We may use your personal information in the following ways:
You always have the choice to stop marketing information. For instructions on opting out, please see the section entitled, "How do I make choices about receiving promotional communications?" below.
We may share your personal information in the following ways:
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). You may also ask us to update your personal information by contacting us as described in the CONTACT menu, or by logging into your account and editing your details. Please note that any request to update your personal information may take up to 10 working days to process.
Caroline Eve wants to communicate with you but only if you want to hear from us. If you prefer not to receive promotional information such as information about special offers and sales events, you can let us know by contacting our web administration as described in the CONTACT menu. You can also choose to opt out of our email and text message promotional communications by clicking the unsubscribe option in the body of the email and replying STOP to the text message.
If contacting our web administration please be sure to include your full name and the email address you used when you registered with or used when making a purchase from Caroline Eve. If you ask us to remove your name and address from our promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from Caroline Eve.
If you change your mind and wish to start receiving promotional communication from us again you can do so by changing your preferences when you visit our store or by contacting our web administration.
Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. At times we may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Our website uses "cookies," which are small data files that are stored on your computer. When you visit our website Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We do our best to provide you with a safe and convenient shopping experience. Caroline Eve limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via email. As an added safeguard, Caroline Eve does not store credit card information with your registered online profile.
When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active. To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.