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Garment Exchange Policy

Caroline Eve Online Returns Policy

We understand buying clothes online can be tricky, as you’ve never felt the product or tried it on, that is why we have a lenient returns policy.

If for any reason you are not completely satisfied with any product, please return it to us ensuring that:

  • Garments have not been worn, soiled or damaged in any way
  • The labels and swing tickets are still attached to the garments by the nylon ties used by Caroline Eve
  • Proof of purchase receipts accompany the garment
  • Purchases can be returned within FOURTEEN DAYS of receipt of items
  • Sale or outlet items purchased online are able to be returned

Please return Online Orders to our Distribution Centre;

Website Returns – Caroline Eve
400 Raynes Road
RD 2
Hamilton, 3282

We will then replace or refund your purchase using the original payment method.

You are welcome to return your purchase to one of our stores – here they will offer you either an exchange, credit note, or refund to original credit card which is processed by our support office team.

We do not accept in-store purchases to be returned to our Distribution Centre. Caroline Eve is not responsible for the cost of returning your items to us (i.e. freight or courier), unless the item is faulty (see below).


Faulty:
Our team carefully inspect each item, however if a fault is found with the fabric or manufacture of any garment, please let us know and we can send you a prepaid courier bag to return your purchase and we will offer an exchange, credit note or full refund.

Swimwear:
In the purchase of swimwear, we ask you to choose carefully, as there are no exchanges on swimwear due to health regulations, unless the item is faulty.

Thank you for shopping with Caroline Eve


Caroline Eve Instore Returns Policy

We are happy to exchange purchases for another item or issue a Store Credit if the garments:
  • Are returned in the same condition as they were purchased
  • Tickets & labels attached
  • Within fourteen (14) days of sale
  • Proof of purchase is provided

Sale and Outlet Items are not returnable or exchangeable.

If a fault is found with the garment, please return your purchase and we will happily refund, exchange or issue a store credit.

We want you to be happy with your purchase from Caroline Eve.


Faulty:
Our team carefully inspect each item, however if a fault is found with the fabric or manufacture of any garment, please return your purchase and we will offer an exchange, credit note or full refund. If you purchase the garment knowing there is a fault (the ticket will be marked either faulty or slightly imperfect), we cannot accept returns.

Swimwear:
In the purchase of swimwear, we ask you to choose carefully, as there are no exchanges on swimwear due to health regulations, unless the item is faulty.

Thank you for shopping with Caroline Eve