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Garment Exchange Policy

Caroline Eve Instore Exchange Policy

We are happy to exchange purchases for another garment or issue a Caroline Eve Credit Note as long as the following criteria have been met:

  • Garments have not been worn, soiled or damaged in any way
  • The labels and swing tickets are still attached to the garments by the nylon ties used by Caroline Eve
  • Proof of purchase receipts accompany the garment
  • Non-sale purchases can be returned within FOURTEEN DAYS of purchase for Exchange or a Credit Note
  • Please choose your Sale Garments carefully as Sale Purchases cannot be returned for a Refund or an Exchange. We recommend that you try them on before purchasing.

Please Note:
When returning products for a Credit Note or Exchange, you will only receive the value of the item at its current or lowest selling price. This includes items purchased during promotional periods.

Sale or Marked Down items that will be staying at the discounted price cannot be returned.

Items that have been discounted due to a promotion and will be returning to full price, can be returned.

Swimwear:
In the case of swimwear there are no exchanges on swimwear due to health regulations. However, if a fault is found with the fabric or manufacture of the garment, please return your purchase and we will happily either refund or exchange.

Please take your time and choose carefully - we want you to be happy with your purchase. If you change your mind we are not required to provide a refund. However, if a fault is found with the fabric or manufacture of the garment, please return your purchase and we will happily either refund or exchange.


Caroline Eve Online Purchases Exchange Policy

At Caroline Eve we understand that buying clothing online can be tricky, as you've never felt the product or tried it on. That is why we have a lenient returns policy for purchases from our website that allows you to get a full refund for any products that you have purchased and are not happy with.

If for any reason you are not completely satisfied with any product, please return it to us ensuring that:

  • Garments have not been worn, soiled or damaged in any way
  • The labels and swing tickets are still attached to the garments by the nylon ties used by Caroline Eve
  • Proof of purchase receipts accompany the garment
  • Non-sale purchases can be returned within FOURTEEN DAYS of purchase

We will then replace or refund your purchase price using the original payment method should you return your garments back to our Distribution Centre. However, should you choose to return your garments back to one of our stores you may choose a credit note, exchange or have the money direct credited into your bank account. A cash refund may be available for smaller purchases.

Please Note:
When returning products, you will only receive the value of the item at its current or lowest selling price. This includes items purchased during promotional periods.

Swimwear:
In the case of swimwear, we ask you to choose carefully, as there are no exchanges on swimwear due to health regulations. However, if a fault is found with the fabric or manufacture of a swimwear garment, please return your purchase and we will offer a refund or exchange.

Thank you for shopping with Caroline Eve