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Frequently Asked Questions

  • If you have received an incorrect item, please let us know straight away by contacting our delivery team by emailing onlinestore@carolineeve.co.nz. They will sort it out for you as quickly as possible.

  • If you have changed your mind and would like to collect your order from a store please notify our deliveries team by email onlinestore@carolineeve.co.nz immediately after you place your order to arrange this.

    However if your order has been dispatched, we will not be able to change it.

  • Yes, it is possible to change your delivery address if your order has been submitted less than 12 hours ago. However once your order is dispatched we can not change the address.

    You may be able to redirect your parcel with the courier - Courier Post. Use your track and trace number here: https://www.courierpost.co.nz/track/track-and-trace/ to check your options.

    Please send an email to our Dispatch team on onlinestore@carolineeve.co.nz with the new address and they will confirm this with you.

  • You can shop Online and ship to New Zealand and Australia.

    Other International Delivery may be able. Please get in touch with us by email at onlinestore@carolineeve.co.nz and we can let you know your options.

  • As soon as your order has been dispatched from Caroline Eve, you will be sent an email to let you know that it is on its way.

    Once shipped, you can track the order by going to the CourierPost website www.courierpost.co.nz and entering your Track and Trace Number from your confirmation email.

  • Once you have placed your order please allow 3-10 working days (this does not include weekends) for delivery.

    *This excludes orders to Rural Delivery. Allow an extra 1-2 working days for Rural Delivery.

    If your order quantity is over 8 items, sometimes it can take a little longer to get this to you. We are working our hardest to get this with you, but allow up to 10 working days.

  • NEW ZEALAND DELIVERY:

    For ALL orders being sent to an Address in New Zealand:

    • If your total spend is less than $75 your freight charge will be $10
    • If your total spend is more than $75 your freight charge will be FREE
    Please note there is NO extra charge for Rural Delivery!

    AUSTRALIA DELIVERY:

    For ALL orders being sent to an address in Australia your freight charge will be $20

    Other International Delivery may be able. Please get in touch with us by email at onlinestore@carolineeve.co.nz and we can let you know your options.
  • We want all our customers to receive top quality product and apologise sincerley if our products do not reach our usual quality standard. If you think there is a fault with an item you have received, let us know straight away by by emailing onlinestore@carolineeve.co.nz.

    We will aim to resolve any issues with a faulty item as quickly as possible, but we need to know as soon as you discover the fault.

    Please include as many details as possible about the order and the fault, and we will either replace or refund as soon as possible.

  • Please know that in order to get your purchases to you in the fastest manner, we may split up your order and send out one garment at a time. Please check your confirmation emails if you are missing garments as they may be coming in a later courier.

    Sometimes, due to circumstances beyond our control we may not be able to fully supply all items that you ordered. When this happens we will send you an email notification to let you know that there will be items missing from your order. You will be refunded for items that are not sent (this will show as a seperate refund on your credit card).

    Please check your receipt - this will show all items that should have been delivered. If what you have received does not match the receipt, please contact our Dispatch team by emailing onlinestore@carolineeve.co.nz

  • Sorry, we cannot courier to PO boxes.

  • We work with Courier Post who will deliver your parcel. Please allow up to 2 working days from time of Dispatch for Urban delivery addresses, and a further 2 days for Rural Deliveries.

    To track your parcel use the Courier Post site HERE.

    If you have any other queries please contact our online store team onlinestore@carolineeve.co.nz