At Caroline Eve we understand that buying clothing online can be tricky as you've never felt the product or tried it on. That is why we have a lenient returns policy for purchases from our website that allows you to get a full refund for any products that you have purchased and are not happy with.

If for any reason you are not completely satisfied with any product, please return it to us ensuring that:

Garments have not been worn, soiled or damaged in any way
The labels and swing tickets are still attached to the garments by the nylon ties used by Caroline Eve
Proof purchase receipts accompany the garment
Purchases are returned within FOURTEEN DAYS of purchase date

We will then replace or refund your purchase using the original payment method should you return your garments back the our distribution centre. However, should you choose to return your garments back to one of our stores you may choose a credit note, exchange or have the money direct credited into your bank account. A cash refund may be available for smaller purchases.

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